How we change what others think, feel, believe and do

Relationships

An important part of communicating and persuading is in the way we relate to one another.

Stages of relationships
- Devito's Relationship Stages: Making and breaking relationships.
- Knapp's Relational Development Model: Another relationship stage model.
- Relationship Development Stages: A generic model.
Connecting with others
- Building Rapport: Ways to establish connection.
- Four Models of Relating: Ways we relate to others.
Relationship topics
- Power: The dominance of one person over another.
- Trust: One of the basic elements of any relationship.
- Groups: Numbers of people in complex and team relationships.
- Theories about Friendship: How we hook up.
- Status: A common relational concern.
Talking with others
- Assertiveness: Being neither passive nor aggressive.
- Body language: A large part of communication is non-verbal.
- Conversation: How to hold down a conversation with others.
- Excuses: Justification and avoidance.
- Listening: Hear the person as well as what they say.
- Questioning: Using questions to get the results you want.
- Theory of Mind: Thinking about what they are thinking.
- Warmth and Competence: Emotions triggered by evaluating others.

So what?

Relationships don't just happen: they need work. They also fail easily when trust is betrayed. So be deliberate about building and sustaining relationships that will help you over the longer term.

Relationships

So what?

See also