How we change what others think, feel, believe and do

Building Rapport

Techniques > Conversation techniques > Building Rapport

'Rapport' is 'a feeling of sympathetic understanding', where two people feel a bond between one another, such that they will more easily trust one another.

Active Care: Don't wait to be asked.
Co-location: Just be nearby.
Encouraging: Getting them to speak.
Holding Gaze: eye-to-eye attraction.
Listening: A powerful method of creating a bond.
Mirroring: Direct copying of their actions.
Matching: Indirect copying of actions.
Open Honesty: Exposing your own vulnerability.
Paraphrasing: Rephrasing in your own words.
Parroting: Simple repetition of what they say.
Passive Care: Do no harm.
Reflecting Verbal Style: Use their overall modes of speech.
Reflecting Words: Echo individual words they say.
Be Reliable: Deliver on your promises.
Seek Advice: Rather than opinion.
Synergizing: Combine ideas for an even better idea.
Use Their Name: Show you know them.

Building Rapport

See also