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How we change what others think, feel, believe and do
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How we change what others think, feel, believe and do |
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Pre-emptive Thanks
Techniques > Tipping > How to Get a Bigger Tip > Pre-emptive Thanks Description | Discussion | See also
DescriptionThank them before they pay. A good way of doing this is to write a friendly 'thank you! on the check. Another way is to thank them in persons, saying something like: 'Thank you for coming to our restaurant today -- you look like you've had a good time!' DiscussionThanking a person makes them feel good, and if they feel good they are more likely to want to make you feel good. Thanking before payment is also pre-emptive, working on an assumption that the are going to give a good tip. Rind and Bordia got servers to write 'thank you' on the back of the check and saw tips rise from 16% to 18%. They also tried getting the server to add their name to the check but this gave no further increase. See also
Rind, R. and Bordia, P. (1995). Effect of server’s “thank you” and personalization on restaurant tipping. Journal of Applied Social Psychology, 25,745-75
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