How we change what others think, feel, believe and do

Issue Log

Disciplines > Change Management > The 4D Change Project Framework > Documents > Issue Log

Description

Definition: An issue is a risk that has occurred. In other words it is something undesirable and which generally requires action outside of planned activity and hence may be a threat to timescales.

Issues are typically a standing item on management meeting agendas. They typically form the majority of discussion and hence require careful management in meetings.

The status of the issue may be flagged as a number (eg. 1 to 5), a simple statement or Red/Amber/Green (RAG). RAG is a popular format as the color is highly visible and and typically flags :

Green: Under control. Limited impact.
Amber: Causing local problems but still under control. Discuss.
Red: Escalate. Needs support from above or other areas.

Template

Ref	Originated (Person/Date)	Issue	Analysis	Status	Action (Owner/Date)

Notes

As with the Risk Register, this is a relatively simple form and some people use considerably more columns.

Analysis can include consideration of spread of impact, manageability and other factors.
Status can include indication of changes over time (eg. GAA for RAG status in past, present and future).
Action can include progress updates.

Issue Log

Description

Template

Notes

See also