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How we change what others think, feel, believe and do
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How we change what others think, feel, believe and do |
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Tell Them
Techniques > Tipping > How to Get a Bigger Tip > Tell Them Description | Discussion | See also
DescriptionTell them how much they should tip you. One way is to have a 'tip guide' on a card on the bar or on the bottom of the menu or check. This of course must be done carefully and can easily go wrong. Telling them in person is likely to be much riskier. DiscussionStrohmetz and Rind (2001) got servers to give customers cards headed "Helpful Calculations" with "15% for adequate service", "20% for better-than average service" and "25% for outstanding service", then a 'ready reckoner' table to show amounts in $5 increments. The results were to reduce the variation in tips, both bringing up the bottom and lowering the higher tip rates. There was very little difference between the average tips. If your customers generally tip lower than national average, a tip card may help increase your tips. See also
Strohmetz, D.B. and Rind, B. (2001). The Impact of Tipping Recommendations on Tip Levels, Cornell Hotel and Restaurant Administration Quarterly, 42, 71 |
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