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How we change what others think, feel, believe and do
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How we change what others think, feel, believe and do |
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Happy Introduction
Techniques > Tipping > How to Get a Bigger Tip > Happy Introduction Description | Discussion | See also
DescriptionWhen you first meet them, put on a really big and genuine smile and greet them as if you are very happy they are here. Hello! How lovely to see you. Come on in and let me take your coat. We've a nice table here for you, come and sit down and I'll get you something to drink. What would you like first? You do not need to smile like an idiot at every occasion after that, though of course you should always be positive. A nice smile as they leave is good, though perhaps tinged with slight sadness they are leaving and hope that they will return. DiscussionA good greeting puts people at their ease and helps them to like you (this is why greetings are as they are). As you greet them with open arms you are saying 'Look, I have no weapons'. As you look happily at them, you are saying 'I am happy to see you, so you should be happy to see me.' As you fuss over helping them to their seat, you are saying 'I care about you, so you should care about me.' Smiling is a universal body language signal of happiness. This has do be done genuinely to be most effective, with the eyes smiling too. A warm greeting is important as our first impressions of people are critical for setting the way we feel about them. There is also a primacy effect in the way we will later recall the initial few moments more than the subsequent events. See alsoGreeting body language, Smiling, Primacy Effect
Tidd, K. and Lockard, J. (1978). Monetary significance of the affiliative smile: A case for reciprocal altruism. Bulletin of the Psychonomic Society, 11, 344- 346.
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