|
|
How we change what others think, feel, believe and do
|
How we change what others think, feel, believe and do |
|
|
|
|
|
|
|
Give Them Candy
Techniques > Tipping > How to Get a Bigger Tip > Give Them Candy Description | Discussion | See also
DescriptionGive them mints or chocolates. For best effect, this is done when giving them the check, so they know the candy is free. See below for even better (and proven) ideas. You can alternatively have a basket of candies near the till where they can help themselves. DiscussionStrohmetz et al (2002), in one experiment found that giving a piece of candy with the check returned on average an 18% tip as opposed to a 15% average tip when no candy was given. They then did a series of experiments in another restaurant to find the best strategy. The results are below.
So why is the one-plus-one strategy the best? Probably because it feels like two gifts rather than one. It also indicates that the server likes the customer so much, he or she is 'breaking the rules' of giving just one piece, to give another piece 'just for them'. Whatever the strategy, what is happening here is that the server is giving a gift, and there are strong social rules about exchange that say 'If I give you something, you must give me something back'. See alsoExchange principle, Obligation principle Strohmetz, D.B., Rind, B., Fisher, R. and Lynn, M. (2002). Sweetening the till: The use of candy to increase restaurant tipping. Journal of Applied Social Psychology, 32, 2, 300-309
|
|
|
— Contact — Caveat — About — Students — Webmasters — Awards — Guestbook — Feedback — Sitemap — Changes — |
|
|
|
