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Techniques General persuasion > Ingratiation > Facilitation

Description | Example | Discussion | See also



Help them do things for themselves by supporting their attempts to succeed.

Things you can do to facilitate them include:

  • Showing by doing, getting them to watch you do something so they will be able to do it next time.
  • Using Socratic questioning, asking them questions that gets them to think of the answer to a problem 'by themselves.'
  • Guiding them, telling them what to do each step of the way.
  • Providing resources and tools they can use in their own approach.
  • Giving them advice on how to achieve their goals.
  • Coaching them through difficult tasks.
  • Listening to their thoughts and guide their thinking towards more effective ideas.
  • Running meetings for them so they can focus on the task.
  • Helping them understand others (and help others understand them).
  • Putting them in contact with others who can help them.


Yes, I can see you want to build there. Have you checked water availability? I know someone who can help with that.

Now I'm facilitating this meeting, which means I own the process but not the content. Here's the agenda and Mike, can you present you report first.

If you borrow my toolkit you'll probably find it easier.


Facilitation can be a full-time job and, done, well, helps to make people and organizations more effective and efficient. Business facilitators mostly run meetings and workshops, but can also act as coaches, mediators and other supporting roles.

A reason facilitation can help is that many people are not that well organized and having someone help can be very valuable. Facilitators are not personal assistants as they largely help the person do things for themself rather than be an extra pair of hands, although sometimes this role may be taken on for a while.

Facilitation can be simple help or it can build their skills, a choice known as 'feeding them to teaching them to fish.' Which approach you use depends on your ability to do either, the time you have available (teaching often takes longer) and the style of motivation you seek. If you just help without teaching, you will keep them dependent with the opportunity to create more obligation to you in the future. If you teach them, then they may continue to be grateful and afford you the superior status of expert and teacher.

See also


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