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ChangingMinds Blog! > Blog Archive > 17-Oct-07

Wednesday 17-October-07

Going back for less

I recently decided to buy a tripod for my camera and went for a wander in London in search of something suitable. To cut a long story short, I ended up in a second-hand camera shop where I came across a Benbo tripod. I'd never heard of them before and was amazed at its flexibility. Looks good, I thought, and bought it.

The tripod had a ball socket but needed a quick-release head so I headed to a nearby photo shop, where I found they had the same tripod for only ?5 more. 'Bother' I thought (or something like that). And then I thought 'Hang on, you're Mr. Changing Minds!' So I marched back to the second hand shop plotting what to say and how to escalate if they didn't collaborate.

My goal was either to negotiate a reduction or go for a total refund. I always approach these things with a polite and assertive manner, keeping the heavier guns for the offchance that they don't want to play ball. As it was, I leaned on the counter and explained the situation and they collaborated iin a negotiation whereby I got a ?40 reduction.

The bottom line: it's not over even after it's over. If you've had a bad bargain then pluck up courage and go back for less!

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Site Menu

| Home | Top | Quick Links | Settings |

Main sections: | Disciplines | Techniques | Principles | Explanations | Theories |

Other sections: | Blog! | Quotes | Guest articles | Analysis | Books | Help |

More pages: | Contact | Caveat | About | Students | Webmasters | Awards | Guestbook | Feedback | Sitemap | Changes |

Settings: | Computer layout | Mobile layout | Small font | Medium font | Large font | Translate |

Please help and share:

Quick links

Disciplines

* Argument
* Brand management
* Change Management
* Coaching
* Communication
* Counseling
* Game Design
* Human Resources
* Job-finding
* Leadership
* Marketing
* Politics
* Propaganda
* Rhetoric
* Negotiation
* Psychoanalysis
* Sales
* Sociology
* Storytelling
* Teaching
* Warfare
* Workplace design

Techniques

* Assertiveness
* Body language
* Change techniques
* Closing techniques
* Conversation
* Confidence tricks
* Conversion
* Creative techniques
* General techniques
* Happiness
* Hypnotism
* Interrogation
* Language
* Listening
* Negotiation tactics
* Objection handling
* Propaganda
* Problem-solving
* Public speaking
* Questioning
* Using repetition
* Resisting persuasion
* Self-development
* Sequential requests
* Storytelling
* Stress Management
* Tipping
* Using humor
* Willpower

Principles

Explanations

* Behaviors
* Beliefs
* Brain stuff
* Conditioning
* Coping Mechanisms
* Critical Theory
* Culture
* Decisions
* Emotions
* Evolution
* Gender
* Games
* Groups
* Habit
* Identity
* Learning
* Meaning
* Memory
* Motivation
* Models
* Needs
* Personality
* Power
* Preferences
* Research
* Relationships
* SIFT Model
* Social Research
* Stress
* Trust
* Values

Theories

* Alphabetic list
* Theory types

And

– About
– Guest Articles
– Blog!
– Books
– Changes
– Contact
– Guestbook
– Quotes
– Students
– Webmasters

| Home | Top | Menu | Quick Links |

© Changing Works 2002-
Massive Content — Maximum Speed