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How we change what others think, feel, believe and do
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How we change what others think, feel, believe and do |
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Institutionalization
Disciplines > Change Management > Creating Change > Institutionalization Method | Example | Discussion | See also
MethodMake changes stick by building them into the formal fabric of the organization, for example:
ExampleAn R&D organization creates a review process to be implemented before products are released to manufacturing. They put the process into their ISO9000 system, which ensures it goes through the organizational audit system and any non-conformances will be identified. DiscussionThe formal systems and structures within the organization are those which are not optional. People do them because they are 'business as usual' and because they will be criticized or otherwise punished if they fail to do them. After a while, institutionalized items become so entrenched, people forget to resist and just do what is required, even if they do not agree with them. See also
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